Returns & Refunds

At T. Hawk Studio, each piece is thoughtfully designed and handcrafted with an emphasis on originality, quality craftsmanship, and individuality. We want you to feel confident in your purchase and understand our policies before ordering.

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Ready-to-Ship Jewelry

Returns are accepted on eligible, ready-to-ship jewelry under the following conditions:

• Return requests must be made within 7 calendar days of receiving your order.

• Jewelry must be unworn, undamaged, unaltered, and in its original condition and packaging.

• All returns must be authorized by T. Hawk Studio before being shipped.

• Approved returns must be shipped within 7 calendar days of authorization.

Items showing signs of wear, damage after delivery, or alteration are not eligible for change-of-mind returns.

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Custom Orders & Commissions

All custom jewelry and commissioned artwork are created specifically for the individual client.

Deposits and Cancellations

 

A nonrefundable deposit is required to begin work on a custom order or commission.

If a client cancels an order after work has begun, the deposit is nonrefundable.

 

Any additional payments made toward the order will be reviewed based on work completed, materials purchased, and the terms agreed upon at the time of commissioning.

 

Completed Custom Orders

Once a custom order or commission has been completed, all sales are final. No returns, exchanges, or change-of-mind refunds will be accepted.

Clients are encouraged to communicate design concerns or requested changes during the consultation and creation process, before the piece is completed.

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Original Fine Artwork

Original sculptures, exhibition pieces, and other fine artwork are generally final sale unless otherwise agreed upon in writing before purchase.

 

Damaged, Defective, or Incorrect Orders

If your purchase arrives damaged, defective, or incorrect, please contact T. Hawk Studio promptly, preferably within 7 calendar days of delivery.

Include your order number, a description of the issue, and photographs if available.

 

We will review the circumstances and work toward an appropriate resolution, which may include repair, replacement where possible, or a refund.

These provisions apply to ready-to-ship jewelry, custom commissions, and original artwork. Nothing in this policy limits rights or remedies available under applicable law.

 

Return Shipping

Customers are responsible for return shipping costs on approved change-of-mind returns.

 

We recommend using a tracked and insured shipping service. T. Hawk Studio cannot assume responsibility for return packages lost or damaged in transit.

If an item arrives damaged, defective, or incorrect, return shipping arrangements will be determined based on the circumstances and applicable law.

Original shipping charges are generally nonrefundable for change-of-mind returns.

 

Refunds

Once an approved return is received and inspected, we will notify you of its status.

 

Approved refunds will be issued to the original payment method within 10 business days following inspection. Additional processing time may be required by your financial institution.

 

Contact

To request a return or report an issue with an order, please contact T.